LEGAL REFERENCE

k 21 par aapka privacy hamara pehla qadam hai

Jab aap k 21 par account kholte ho, aapka personal aur financial data encryption aur secure servers ke zariye protected rehta hai. Hum Pakistan ke qanoon ke mutabiq...

Data encryption laguAccount security verifiedLocal payment data protectedWithdrawal verification process24/7 account access control

Lobby dekho Read FAQ

Aapka information hum kaise sambhalta hain

k 21 jab aap account banate ho, login karte ho, ya JazzCash, Easypaisa, SadaPay aur Raast se deposit-withdraw karte ho, to humein aapka naam, phone number, address aur payment details mil jaate hain. Hum yeh information sirf account verify karne, withdrawals process karne, aur fraud se bachane ke liye use karte hain. Aapka data teesre paksh ko nahi becha jaata. Hum encrypted

servers par yeh rakhte hain aur regular security checks karte hain. Supported ilaqon mein, jahan local qanoon ijazat deta hai, aapko apna data access karne aur delete karne ka haq hai.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

HAMSE POOCHHEN

Privacy ke liye hamse rabta karen

Agar aapke privacy ke baare mein sawaal ho, ya aap apna data delete karna chahte ho, to hum yahan hain. Aap live chat se directly baat kar sakte ho, email bhej sakte ho, ya support portal use kar sakte ho. Har request par hum 5 din ke andar jawab dete hain. Aapka data aur privacy ke baare mein koi bhi concern turant handle karte hain.

Team online

Live Chat Support

Direct baat karne ke liye live chat kholen. Hamara team 10 AM se 11 PM tak available hai, har din. Privacy-related sawal par immediate response milta hai.

Email Support

[email protected] par apna query likhen. Detailed request ke liye email sab se better hai. 5 din mein reply mil jayega aur saath documentation milega.

Account Portal

Apne account settings mein 'Privacy & Data' section hai. Wahan se apna data access kar sakte ho, download kar sakte ho, ya delete request kar sakte ho instantly.

SECURITY KI TAFSEEL

Hamari security process aur transparency

k 21 ke backend pe encryption, firewall aur intrusion detection systems chalte hain. Jab aap JazzCash ya Easypaisa se paise bhejte ho, encrypted channel se transfer hota hai. Account verification ke liye...

SSL Encryption

Har login aur payment ko SSL-256 encryption se secure hota hai. Browser aur server ke beech jo data jaata hai, wo encrypted tunnel mein jaata hai.

SMS & Email Verification

Account banate ya change karte waqt OTP aur confirmation link bheja jaata hai. Yeh step se fake account aur unauthorized access roktey hain.

Quarterly Audits

Har 3 mahine mein third-party security consultant hamara system check karte hain. Vulnerability test aur compliance review hota hai aur report submit hota hai.

Payment Data Isolation

JazzCash, Easypaisa, SadaPay aur Raast ke payment details alag encrypted database mein hote hain. Account balance aur gaming history se separate rakha jaata hai.

Withdrawal Verification

Paise nikalte waqt account owner se additional verification manga jaata hai. Large withdrawal par manual review hota hai fraud prevention ke liye.

Staff Training

Hamara poora team quarterly data-handling aur privacy compliance training le jaata hai. Har employee ko NDA (non-disclosure agreement) sign karna padta hai.

HAMARA APPROACH

k 21 privacy policy hamari commitment ko dikhata hai

Ek clear privacy policy aapko confidence deta hai. Hum likhte hain ke kaunsa data collect karte hain, kyun lena padta hai, aur kitne time tak rakhte hain. Jab aap k 21 chhod...

Data Collection Transparency

Hum sirf woh data lete hain jo account banane aur transactions process karne ke liye zaroori hai. Extra tracking ya unnecessary collection nahi hota.

30-Day Deletion Timeline

Account delete karne ke baad 30 din mein sab personal data purge ho jaata hai. Backup servers se bhi remove hota hai.

No Third-Party Tracking

Google Analytics ya Facebook Pixel jaisa tracking hum use nahi karte. Aapka online behaviour hamse profile nahi hota.

Marketing Opt-Out Available

Email aur SMS offers get nahi karna chahte? Account settings mein uncheck kar do aur khatam. Hum forced marketing nahi karte.

Withdrawal-Only Payment Use

JazzCash, Easypaisa, SadaPay aur Raast ke details sirf withdraw verify karne ke liye stored hote hain, aur cross-sell nahi.

No Data Selling

Aapka data kisi bhi advertiser, broker, ya data broker ko becha nahi jaata. Hum sirf jahan local qanoon ijazat deta hai, wahan data share karte hain.

Annual Privacy Review

Har saal hamara privacy policy update hota hai aur aapko email se notify kiya jaata hai. Change highlights clearly likhey hote hain.

PLATFORM KI ZAROORIAAT

k 21 par privacy aapka control mein hai

Jab aap k 21 par khelte ho, aapka account dashboard mein ek 'Privacy Centre' hota hai. Wahan se aap apna data dekh sakte ho, download kar sakte ho...

Privacy Centre Access Account settings mein Privacy Centre se apna sab data ek...

Payment Method Management JazzCash, Easypaisa, SadaPay aur Raast ke linked accounts ko add-remove...

Notification Preferences Email, SMS, in-app—har channel ke liye custom settings ho sakte...

Two-Factor Authentication Account protection badhane ke liye 2FA enable kar sakte ho...

Data Export Feature Apna complete data export kar sakte ho JSON ya CSV...

Privacy ke baare mein aapke sawalaat aur jawab

Nahi, hamara platform sirf payment confirmation aur withdrawal verification ke liye payment service se connected hota hai. Aapka JazzCash ya Easypaisa ka password hamse safe nahi rakha jaata. Hum sirf transaction ka confirmation dekhe hain aur bal nikale hain.

Account delete request ke 30 din baad aapka sab personal data—naam, phone, address, transaction history—permanently remove ho jaata hai. Backup servers se bhi purge ho jaata hai. Legal compliance ke liye sirf minimal anonymized data rakh sakte ho.

k 21 sirf account login ka IP address aur device type record karta hai security ke liye. Real-time location tracking nahi hota. Aap Login History se dekh sakte ho ke kaun-kaun dine kaunse device se access hua.

Unauthorized login par 2FA enable hone se alert jaata hai aur login block hota hai. Account balance ko freeze kar sakte ho live chat se. Agar fraud hua hai, to hum 7 din mein investigation karke refund process karte hain aur police report file karte hain.

Nahi. Aapka gaming data sirf k 21 ke paas rahta hai. Hum kisi bank, insurance company, ya teesre paksh ko aapki activity report nahi dete. Sirf legal enforcement se court order aye tab share karte hain.

Privacy Centre se 'Delete Account' option select karke request submit karo. Email se confirmation link ayega. Confirm karte hi account 30 din baad permanently delete ho jayega aur sab data purge hoga.

Haan. Jab bhi privacy policy mein material change ho, email se notification bheja jaata hai aur notification inbox mein alert dikhayi deta hai. Account portal par bhi update history available hoti hai.